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Shipping & Returns Policy
Please be aware that our products are handmade and crafted from 100% natural ingredients. As a result, there may be slight variations from batch to batch, such as changes in color or settling and clumping. These variations are a testament to the authenticity and uniqueness of our products, and we take great pride in delivering high-quality, all-natural goods to our customers. Thank you for choosing our handmade products, and we hope you enjoy their natural beauty and benefits.
Shipping
Our body butters are all handmade with care. Once you place an order, we will process and ship it within 1-3 business days. You will receive an email confirmation with your tracking details once your order has been processed. We ship all orders via USPS Priority Mail, which typically takes 3-5 business days to arrive (excluding holidays and weekends). Unfortunately, we do not offer international shipping at this time. Thank you for choosing PHBBS!
Please note that PHBBS is not liable for the following:
1. Stolen Packages: If you have received a notification that your package has been delivered but you have not received it, we suggest that you contact USPS to check if there was an issue in their system.
2. Delayed Delivery Dates: Once your package has been shipped and you have received an email confirmation, we have no control over the delivery process. If you are experiencing a delay, please contact UPS with your tracking information.
3. Orders Returned to Sender Due to Incorrect Address: Customers are responsible for paying the reshipping fee or will receive a store credit for the value of the product(s) only.
4. Products Melting in Transit: During warmer months, we highly recommend that you have your product delivered to an indoor location. Hot temperatures can cause the body butter to melt. Once the product is in a cooler environment for some time, the texture will harden again.
We at PHBBS strive to provide our customers with the best possible service. However, we cannot be held responsible for any issues that may arise during the delivery process. We appreciate your understanding and cooperation in this matter.
If you require any modifications to your order, kindly reach out to us without delay. Our team typically processes orders within 1-2 business days.
Payment
We are pleased to inform you that we accept a variety of payment methods, including Mastercard, Visa, Apple Pay and Google Pay. This allows our valued customers to choose the payment option that best suits their needs and preferences. Whether you prefer the convenience of digital wallets or the security of traditional credit cards, we have you covered. Our commitment to providing a seamless and hassle-free shopping experience extends to our payment options, ensuring that you can easily and securely complete your purchase.
Returns
“We regret to inform you that we are unable to accept returns or exchanges due to the unique nature of our products. We apologize for any inconvenience this may cause. Please ensure that you carefully review all product details and specifications before making your purchase. Our team is always available to answer any questions you may have to ensure that you make an informed decision. Thank you for your understanding and continued support.”
In the unlikely event that you receive a damaged item, please do not hesitate to contact us immediately at sheena@paytonshandmadebbs.com. Our team is committed to ensuring your satisfaction and we will gladly replace any damaged items, as long as they are reported with supporting photo or video evidence within 48 hours of order delivery. Your happiness is our top priority, and we are always here to help.
